Frequently Asked Questions | Native American Jewelry

Ordering & payment

How do I place an order? — Browse the shop, add items to your cart, and complete checkout. See How to Order for details.
When is my order confirmed? — Immediately when you place it. Our team then contacts you with payment instructions.
Can I change or cancel my order? — Contact us within 30 minutes of placing it. After that, cancellation depends on fulfillment status.
Do you offer layaway? — We do not currently offer traditional layaway. See our Layaway Policy for details.

Is every piece authentic Native American jewelry? — We source from Navajo, Zuni, Hopi, and Pueblo artisans and trusted Southwest suppliers. See Authenticity for our standards.
Do pieces include certificates? — Orders over $150 include a certificate of authenticity with premium packaging.
Can I request more photos? — Yes. Contact us with the product name or SKU and we will gladly provide additional images.

How long does shipping take? — Typically 5–10 business days in the US after payment verification. See Shipping & Returns.
Do you ship internationally? — Contact us for international shipping options and rates.
What is your return policy? — Exchanges and store credit within 15 days with approval; see Shipping & Returns for full terms.

We are here to help collectors find the right piece. Reach out via our Contact page and we will respond within one to two business days.